Waiting for your order at the restaurant can be frustrating - that's why it's one of our top priorities to make this happen less. 

Sometimes you have to wait because the food hasn't been prepared on time. To help reduce wait times we're finding ways to give both you and restaurants more reliable, trusted ways to know when the order is ready and you have arrived. 

For restaurants, we’ve introduced 'Order Ready' and 'Need More Time' buttons so you know when an order is running early or late. To help restaurants know for sure when you've arrived, we're rolling out something new.  

You’ll now see rider check-in points at restaurants. You will see the Deliveroo NFC tag (see example below) which you should use to confirm that you’ve arrived. 

When you arrive at the restaurant, tap Arrived as usual and then simply tap the back of your phone against the check-in point and the restaurant will know you're right there, ready to collect the order. For iPhones, tap the top back of your phone on the check-in point. For Androids, tap the top or centre of the back of your phone on the check-in point and you’ll need to enable NFC in your phone settings. 

If you’re having any trouble finding the rider check-in point, ask the staff at the restaurant to show you where it is. 

These check-in points will provide restaurants with more accurate data about your arrival time, so that you can collect your orders quickly and get back on the road.