Deliveroo Belgian Rider Support

Orders Change topic

How and why am I offered specific orders?

You’re online. You can see other riders on the road too. You’re offered an order – but why?

Meet Frank!

Frank is our super smart algorithm that decides which rider to offer which order.

We want to deliver great food to our hungry customers’ home or workplace in the most efficient and reliable way.

To make this possible, our team is constantly updating our specialist technology, to ensure the best delivery solution.

Frank is made up of machine-learning technology, which predicts the timings of every order. The timing for every single order is different, depending on factors such as:

  • The specific dish that is being prepared
  • The location of the restaurant
  • The time of day and the day of the week
  • The number of riders on the road
  • How many live customer orders there are
  • The distance from the restaurant to the customer

Frank then plans the orders for each rider who is online, based on their live location and the estimated time it will take a rider to travel to the restaurant.

It’s constantly working behind the scenes, reassessing and planning orders to make sure order assignments are as efficient as possible. It aims to offer you the order at the right time, so that you arrive at the restaurant as close as possible to the order collection time. It’s always one step ahead, working to become more and more accurate to make the Deliveroo experience the best it can be for everyone. It’s designed to help:

  • Riders make more deliveries and therefore more money.
  • Restaurants prepare more orders, more efficiently.
  • Customers receive quality food quicker.
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