To ride with Deliveroo you’ll need:

• Proof of your right to work in Belgium (ID Card or Passport) 
• A smartphone – (iOS 11 and above) or Android (6.0 and above)
• Your own vehicle (bicycle, e-bike, scooter or eScooter) with the necessary safety equipment
• A bank account 

You must also:

• Be over 18
• For independent status you will need to provide an active VAT number
• For vehicles above 25km/h you will also need to make sure you have you have a driving licence and the correct public liability insurance

One document to prove your right to work in Belgium, which could be:

1. UK/EEA passport
2. EEA ID card 
3. Non-EEA passport 
4. Residence Permit

If you’re applying to ride as independent/student independent you need to have: 

• An active enterprise number which must be in your name, the entity type must be that of a “natural person” and you must also have the correct nacebel code linked to the delivery of meals (53200,  53.20001 or 82990). 

If you’re applying to ride with a scooter you’ll also need to have:

• EEA driving licence (for vehicles above 25km/h)
• Proof of ownership (if your vehicle is below 25km/h)

For scooters and other vehicles above 25km/h, on top of our insurance you will also need your own public liability insurance.

As a rider riding with Deliveroo, you are insured when you hit the road. This insurance covers you or your substitute (if you have someone else riding with your rider app, he/she will be covered too). You will be insured when you are connected to the Deliveroo app and up to an hour after you have logged out.

Click here to make an accident report.

For riders on bike or electric bike:

• Accidents: when you are injured following a road accident.
• Your public liability (damage to a third party): when you hurt or damage the property of someone else following a road accident.

For riders of moped A, moped B and scooters

• Accidents: when you are injured following a road accident.
• You must have your own public liability insurance when you ride a scooter!

For car drivers

• Accidents: when you are injured following a road accident.
• You must have your own public liability insurance when you drive a car!

Qover does not intervene in the following situations:

Trouble with your phone – clothing problems – problems with your bike, electric bike or scooter – when you are off duty

Click here to read the general terms and conditions.

Do I need to have additional personal insurance or does Deliveroo cover everything?

It depends on your vehicle. As you can see at the top of the page, riders owning a bike or electric bike are covered by Deliveroo’s Qover Insurance for public liability and personal injury.

For mopeds A, mopeds B and scooters, you must have a public liability insurance that mentions use of your vehicle for professional activities.

How do I know if I have the right scooter personal liability insurance for Deliveroo?

When registering (or changing a vehicle as) a scooter with Deliveroo, we can not guarantee that you are in possession of the correct insurance. It's up to you, when you fill out the registration form, to check it beforehand with your insurance company. You can find the information in your insurance policy or ask them if your insurance contains a clause that allows you to deliver food by scooter as a professional activity. If you check the box without being sure that you have the right insurance policy, you take the risk of not being covered by your insurance in case of accident, which can cost you a lot.

For more information, call Qover at +32 (0) 2 588 25 50 or contact them by email: claims@qover.com.

Riders get paid for each delivery they make. The exact delivery fee is different per status. For independent or student independents the fee varies per order and includes a variable distance fee. For P2P the delivery fee is fixed per or depending on the city you ride in. You will be told of the delivery fee payable before you accept the order. 

Fees are paid bi-weekly on a Thursday. If you want your fees sooner, you can use our cash out feature in the app, for a 0.50 cent fee.

Riders keep 100% of any tips they receive and these are paid at the same time as the rest of your fees.

Once you’ve joined you can order a professional kit from the Deliveroo Kit Store. Here’s what you can get once you’ve joined Deliveroo:

Bicycles

• Reflective jacket
• Phone mount
• Helmet
• Small thermal bag
• Insulated backpack
  

Scooters

• Reflective jacket
• Phone mount
• Small thermal bag
• Insulated backpack

You’re not required to wear Deliveroo branded kit when on the app or delivering for Deliveroo. You’re welcome to buy a kit from a supplier of your choice but your kit will need to meet our minimum safety standards. If your kit becomes borken or damaged we will replace this for free.