It's really important that we protect your account from anyone trying to access it without permission. To help do this we'll ask you to verify your identity by submitting a selfie through the app every so often.
To complete the identity check simply tap your name in the menu from the top-left of the home screen. On your profile page tap 'Verify your identity' to complete the check. Or if you prefer, you can request a manual check where one of our team will check your selfie to confirm if it's you – simply tap ‘Manual check’ in the app. This option will take a little longer, as our team will need to manually check your selfie, but you can continue going online during this process.
48 hours before your identity check is due you'll also see a prompt on the home screen to complete your identity check. You can tap this to complete the check.
Your selfie will be compared to the selfie or photo ID you submitted during your onboarding (either by Onfido’s secure technology or, if you choose the manual check option, it will be reviewed by a member of our team).
If your identity has not been successfully verified, you'll be unable to go online until you complete the check. You can tap the prompt on the home screen to complete the check. Once you've completed the check you'll be able to go online. If you have any questions about these checks or need support at any time, get in contact.