Deliveroo Belgian Rider Support

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Will I be paid more if my order takes longer than estimated on the app or if I take a different route?

No.

Self-employed: The amount for each of your deliveries is calculated based on the distance as well as the expected duration for the delivery in question. These amounts are fixed, regardless if it takes you more or less time than estimated. However, you are free to choose your route to deliver the order.

P2P: You get paid a fixed amount per delivery. However, you are free to choose your route to deliver the order.

It can sometimes happen that a restaurant takes more time than expected to prepare your order. If you find the restaurant wait to be too long, you can choose to unassign yourself from the order directly in the rider app, without having to call the Live Rider Support

. You can also tell us if a restaurant regularly makes you wait too long by contacting the Rider Support.

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