Sometimes it can be easy to accidentally mix up orders - the restaurant might give you the wrong order, or you might hand over the wrong bag on a stacked order. This is a bad experience for the customer, the partner and you. So we're exploring new ways to make it easier to make sure the right order is delivered to the right customer.
You’ll soon be asked by the app to scan the receipt when you collect the order at the restaurant or shop, to help make sure the right order is collected.
When collecting an order, tap ‘Scan to collect order’ in the rider app. Hold your phone to scan the order number of the receipt attached to the order bag. When the order receipt matches your order, the rider app will automatically verify it so it can be marked as collected. It needs to be done for each order collected, including stacked orders.
If you’re having trouble scanning the receipt, for example if it’s damaged or missing, you can take a photo of the receipt instead. Some orders like grocery or shopping orders won’t have a printed receipt. For these orders, you can scan the handwritten order number on the bag, or if that doesn’t work, take a photo of the order number. Camera permissions will need to be allowed in your device settings.
Once the order has been collected and the receipt has been scanned, you can tap ‘Go to customer’ and complete the order as usual.