Your safety is our priority and we want to make sure that riders who work regularly with Deliveroo and have contracted the virus or been placed in quarantine by a medical authority will be eligible for financial support for a period of up to 14 days.
Deliveroo is creating a support fund to make sure that riders impacted by the virus are supported during this difficult time.
This is a one-off fund that will be time-limited and designed to support riders in these unique and difficult circumstances. The policy will remain under review as this unprecedented situation develops.
Deliveroo has already issued guidance on how you can protect yourself and others. We remain in contact with relevant authorities on a daily basis and will continue to update you with all the latest advice as we receive it.
This fund is designed to support the riders who need it most. However, fraud is a criminal offence. It is important that we state that if the fund is abused we will enforce our rights to the fullest extent, which may include termination of your service agreement together with other legal remedies. We will also notify the police and other relevant enforcement agencies of any suspected abuse.
If you have contracted COVID-19, or have been placed in quarantine by a medical authority, please contact rider support for further information about how to apply for financial support from the fund. For everyone else please take care and continue to check the Roo Community updated guidance on how to stay safe when working.